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Privacy Policy

Hello Savvy Business Owner,

Welcome to our privacy Policy.

JJungles, also referred to as “we”, “our”, or “us”, is dedicated to safeguarding the privacy of individuals who visit our websites (“Visitors”), subscribe to our services (“Customers”), or register for our events (”Attendees”). This Privacy Policy outlines how we collect, use, and disclose personal information that we receive through our Services, which includes the data shared with us through any of our websites, such as jjungles.com.

By using our services, you agree to our collection, use, and disclosure practices, as well as other activities mentioned in this Privacy Policy. We encourage you to carefully read this Policy before using any of our services. Your use of our services indicates your consent and acceptance of all the terms in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

1. Unveiling Our Unique Identity

JJungles specialises in developing and tailoring cloud CRM software specifically designed to strengthen customer relationships and maximise profitability for businesses, with a particular focus on the digital industry. By employing systematic approaches, our software enhances your production processes, resulting in greater efficiency and success.

2. Discover what we gather about you

We collect the following information from you or through our Service. This includes Usage Information, which is obtained as you navigate our websites. We use standard tools like cookies and Web beacons to collect this information. The specific details we collect include: your browser information (type and language), IP address, and tracking URL activities. We also collect data on the actions you take on our websites, such as the web pages you view, the links you click, and the time you spend on our site. Additionally, we collect referrer information and event registrations, as well as data from our landing pages and sources alike.

Your Personal Information

When you interact with our website by requesting information about us or our Services, registering for a JJungles CRM cloud account, signing up for events, subscribing to our blogs, joining our marketplace, participating in our community discussions, or applying to join our partner program, we may collect the following personal information. Some of this information may also be gathered from third-party sources, as explained in the section titled “Information from Other Sources” below:

  • First Name & Last Name
  • Email Address
  • Phone Number
  • IP Address: When using the JJungles CRM Cloud application, your Internet Protocol (“IP”) address, login and logout timestamps are automatically recorded and stored in your CRM account’s Login History.
  • Region
Your Subscription Information

To access our Services or any additional features from third-party sources, JJungles will ask you to provide the following information:

  • Business Name
  • Billing details including Credit Card Number and Paypal
  • Mailing Address
  • Number of users required

This will be kept securely and confidential

Support communication

When we reach out to offer support through various channels like phone calls, chat, email, and messaging apps such as messenger, we will gather and retain the following details:

  • Chat transcripts
  • Emails
  • Phone call logs
  • Phone call recordings
Your Integrated Services.

You have the option to access or register for our Service using your user name and passwords from other services (such as Google). By connecting with these services, you give us permission to access and store your name, email address, and other available information. We will use and disclose this information in accordance with our policy. It’s important to review the privacy settings of each service and make any necessary changes. Please read the terms of use and privacy policies of these services before connecting to our Service.

Single sign-on: Convenient and secure access to our Service

Easily log in to our Service using trusted sign-in services like Google, Facebook, LinkedIn, and Office 365. These services not only verify your identity but also offer you the choice to share specific personal information, such as your name and email address, with us.

Enhanced data collection for a better user experience

In addition to the information you provide directly, we may also gather data, including Personal Data, from third parties and other sources. These sources range from publicly available platforms like LinkedIn, Facebook, and Twitter to our trusted partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. By collecting this information, we aim to gain a deeper understanding of your identity and needs, allowing us to continuously improve our products and services. Rest assured, any information combined or associated with Personal Data collected through our Service will be treated in accordance with our Privacy Policy.

3. Restrictions on the use of your Google user data

In addition to our Privacy Policy, the following restrictions apply to the App’s use of your Google data:

The App will only access your Gmail data, including message bodies, attachments, metadata, headers, and settings, for the purpose of providing a web email client. This allows users to compose, send, read, and manage emails. We will not share this data with others unless necessary for providing and improving these features, complying with the law, or during a merger, acquisition, or sale of assets.

The App will not use your Gmail data for targeted advertising.

Your data will not be accessed by humans unless we have your explicit permission for specific messages. Human access may be required for security purposes, such as investigating abuse, complying with the law, or for the App’s internal operations. In these cases, data will only be accessed in aggregated and anonymised form.

4. Utilisation of Collected Information

We respect your privacy and will not share or sell your data without your consent, except when required by law. Here’s how we use your information:

To provide you with information about our products and services.

We use your information (excluding Client Data) to operate, maintain, enhance, and provide all features of our service. We also use it to respond to your comments, questions, and provide support to users.

To improve our messaging to you, we track click-through data to gauge interest in particular topics and measure the effectiveness of our communications. You can choose to grant or decline consent for this tracking in your Preferences page.

We use event registration information to plan and host corporate events, online forums, and social networks. This also helps in creating online profiles for attendees on our websites.

To address your inquiries, we use your contact information and other details shared with us through email, chat, or phone.

To process your payments

JJungles partner in direct debit processing will handle all of your payments. All invoices will be charged in USD and can be paid on a monthly or yearly basis, depending on your subscription. Rest assured that your data will be treated with utmost confidentiality, in accordance with our privacy policy and terms of service. Our third-party payment software, JJungles Subscriptions, Paypal, and Commbank Simplify, are committed to keeping your data private and secure as per their compliance duty.

In order to enhance our website, we analyse a variety of visitor details such as browser type, IP address, time zone, and more. This information is collected through log files and allows us to track user movements and identify trends. We also link this data to other information we collect about you.

Additionally, we record your usage details, including frequency, duration, and features used, to improve our JJungles CRM Cloud service. We may also use your information with your consent for various purposes, including administering promotions and fulfilling other disclosed purposes.

To ensure transparency, we obtain permission from users before posting their testimonials, which may include personal information, on our website. We also obtain consent from each customer before including their information on any lists or posting testimonials.

When you register for JJungles CRM Cloud or download our software, we may also collect non-personal information such as your country and operating system. This data helps us improve our products and services.

Conversations

We may use your email address or other personal information (excluding Client Data) to contact you for administrative purposes, such as customer service, addressing intellectual property infringement, privacy violations, or defamation issues related to the Client Data or Personal Data posted on the Service. We may also send you updates on promotions and events related to products and services offered by us and our partners. You can unsubscribe from these email notifications by clicking on the unsubscribe link provided in all emails or by sending an email to hello@jjungles.com. However, you cannot opt out of receiving transactional emails related to your account or use of the Services. For more information on your rights and choices regarding promotional communications, please refer to the section titled “Your Rights and Decisions.”

5. Data Sharing Information

This Policy ensures that we will not intentionally share or reveal any Personal Data or Client Data collected or stored on our Service to external parties without the consent of the relevant Visitor, User or Client. However, if you give us your consent, or in specific situations outlined below, we may disclose information to third parties.

Public Information

Any information you decide to share in a Public Area of the Service, such as a public profile page, will be accessible to any Visitor or User with access to that content.

JJungles Service Providers

At our company, we collaborate with external service providers who offer various services, such as website and application development, hosting, maintenance, and more. These providers may have access to or handle Personal Data or Client Data while fulfilling their responsibilities. However, we ensure that we only share the necessary information with these providers to carry out their tasks. Moreover, our contracts mandate them to maintain the confidentiality of such information.

Non-Personally Identifiable Information (Non-PII)

We may share certain information, which is collected automatically, combined with other data, and does not personally identify individuals, with third parties for a few different reasons. These reasons include meeting reporting requirements, supporting business or marketing activities, and helping these parties understand the interests, habits, and usage patterns of our clients, users, and visitors for specific programs, content, services, or features available through our service.

Our Reseller Partners

When you register for a complimentary trial through JJungles’ authorised partners or referral links, your personal information will be shared between JJungles and the authorised partner that you signed up with. We strongly recommend reviewing the privacy policy of our authorised partner before registering for a free trial or any services. We may share your personal details with our authorised reselling partners in your area, specifically to contact you regarding downloaded products or signed-up services. You will have the option to choose not to continue working with that partner.

App application developers

When you download or buy an application from JJungles online app store that has been developed using JJungles APIs, the developer will receive your name and email address. This allows them to directly engage with you regarding the application or service. Please note that JJungles is not responsible for the way developers use your personal information, as it is subject to their own privacy policies.

Compliance, Law & Legal Process

Please note that we may be required to disclose user information and the contents of your user account to local law enforcement authorities in certain jurisdictions where we operate. This could be due to a legal process or a valid government request. Additionally, we may disclose Personal Information and the contents of your user account to law enforcement authorities if it is necessary to safeguard the rights of JJungles or to ensure the safety of our users, employees, or the public.

Ownership

If JJungles is ever involved in a bankruptcy, merger, acquisition, reorganisation, or sale of assets, your information will be transferred as part of that process. Even after the transfer, this Privacy Statement will still apply to your information. In the event of a merger, acquisition, debt financing, sale of assets, or similar transaction, or in the case of insolvency, bankruptcy, or receivership, your Client Data may be transferred to a new entity or third party. This transfer will only occur if it is necessary to continue operating the Service. Additionally, the recipient of your Client Data must agree to a Privacy Policy that is similar to this one.

Legal grounds for data processing (applicable to visitors from the EEA & UK)

If you reside in the European Economic Area (EEA), we only collect and process your information when we have a legal basis to do so in accordance with EU laws. The legal bases depend on the Services you use and how you use them. We collect and use your information under the following circumstances:

  1. To provide you with the Services, including operating them, offering customer support and personalised features, and ensuring the Services’ safety and security.
  2. When there is a legitimate interest that is not overridden by your data protection rights, such as conducting research and development, marketing and promoting the Services, and protecting our legal rights and interests.
  3. When you explicitly give us consent for a specific purpose.
  4. When there is a legal obligation that requires us to process your data.

If you have given us consent to use your information for a specific purpose, you have the right to withdraw your consent at any time. However, this will not affect any processing that has already occurred. If we are using your information based on a legitimate interest, either from a third party or ourselves, you have the right to object to such use. In some cases, this may mean that you can no longer use the Services.

Contact our Data Protection Officer at hello@jjungles.com for any questions regarding our Privacy Policy or privacy practices.

External Websites

Our websites contain links to third-party websites. We want to clarify that we do not have control over the content or practices of these websites. By providing these links, we are not endorsing these websites, their content, owners, or practices. Please note that this Privacy Policy does not apply to these other websites, as they may have their own.

6. Handling Your Customer Data

You have the option to electronically send data or information to our Services for hosting and processing purposes. This data, known as “Customer Data,” will be treated with utmost confidentiality. JJungles will not review, share, distribute, or reference any of your Customer Data, unless explicitly stated in our Terms of Service or if required by law. Only for the purpose of providing our Services, preventing or resolving technical issues, or complying with legal obligations, will JJungles access your Customer Data.

7. Storing and Security of the information we collect

Data Security

At JJungles, we take the protection of information stored on our servers very seriously. We have a range of administrative, technical, and physical measures in place to ensure your data is safe. This includes industry-standard Secure Socket Layer (SSL) encryption during the registration process and for sign-up information. We also use data encryption, firewalls, and access controls to further enhance security. We have implemented multiple security measures to keep your personal information and account data secure. Your name and email address are only accessible to JJungles employees. Data stored in your account is only accessed by our team when necessary for migration or support services. Sensitive information, such as credit card details, is transmitted using SSL technology and encrypted in our payment gateway provider’s database. After a transaction, we do not store any of your private information on our servers. While we have taken measures to protect your data, it is important to note that no security system is completely foolproof. We cannot guarantee absolute safety from intrusion over the Internet or while stored on our systems. As a user of our services, it is your responsibility to secure the information you submit. We recommend configuring SSL and restricting access to databases and storage points. Your data privacy and security are highly prioritised at JJungles. If you have any concerns, please don’t hesitate to contact us at hello@jjungles.com.

Retaining Your Data

We only keep your Personal Data for as long as your account is active or for a limited time necessary to fulfil the purposes for which it was collected, unless required by law. We retain and use information for legal compliance, resolving disputes, and enforcing agreements as follows:

Closed account contents are deleted within 3 months of closure.

Backups are kept for 3 months.

Billing information is retained for 5 years.

Information about legal transactions between you and JJungles is kept for 5 years.

When we no longer have a legitimate business need to process your Personal Information, we will either delete or anonymize it. If this is not possible due to backup archives, we will securely store and isolate your Personal Information until deletion is possible.

8. How we transfer your personal information internationally

International Transfer within JJungles Entities

Your information is collected and stored on servers located in multiple regions worldwide. As part of our operations, we may transfer and access this information from different countries, including those where we have operations. Regardless of your country of residence, by using our services, you give us permission to use your information in any country where we operate. We adhere to the approved standard contractual clauses for the transfer of personal data as defined by the European Commission (Art. 46 GDPR).

International transfers to third parties

Some of the third-party service providers mentioned in this privacy policy are located in countries without privacy and data protection laws equivalent to your country of residence. In these cases, when sharing customer information from the European Economic Area (EEA), we rely on the standard contractual clauses.

9. Your Rights 

JJungles recognizes and respects your right to access and control your personal information. Depending on your country of residence, you have various data protection rights, including the ability to access, correct, update, transfer, delete, restrict, or object to the processing of your personal information.

You can easily manage your account and profile settings through the JJungles platform’s dashboard. If you need assistance with accessing, correcting, updating, transferring, or deleting information related to your Contacts, you can also utilise the dashboard.

In the event that personal information about you has been submitted to us by another JJungles customer, and you wish to exercise your rights regarding that data, please contact the customer directly. Due to our limited access to customer-submitted data, we will refer your request to the relevant customer and support them in responding to you within a reasonable timeframe.

JJungles takes appropriate measures to ensure the data we collect is reliable, accurate, complete, and up-to-date.

If you have any complaints about how we collect and use your personal information, please contact your local data protection authority.

Similarly, if your personal information is collected or processed based on your consent, you have the right to withdraw your consent at any time. This withdrawal will not affect any processing that occurred prior to your withdrawal, or the processing of your personal information based on other lawful grounds.

We promptly respond to all requests related to the exercise of data protection rights under applicable laws. For efficient processing, we may ask you to verify your identity. Please note that we retain and use your data, including server and backup copies, to fulfil our legal obligations, settle disputes, and enforce agreements. In some cases, we may decline requests for changes or deletions if they require disproportionate technical effort or compromise the privacy of others.

10. Other Important Privacy Information

Publicly Sharing Content on JJungles: Blogs, Social Media, and More

At JJungles, we provide various platforms for you to engage with our Service and communicate with others. From blogs and social media profiles to message boards and business hub apps, we offer a range of public forums where you can post content and exchange ideas.

When you participate in these public forums, it’s important to note that any information you share will be considered public. We may use your name to identify you when featuring your post on our Service, such as when using a hashtag associated with JJungles in a tweet or status update.

Please be aware that the information you share in a public forum can be seen and collected by other individuals, including third parties who may not adhere to our privacy standards. We cannot take responsibility for any consequences that may arise from the distribution of publicly posted information through our online services.

In addition, JJungles supports third-party widgets on our website, which allow you to easily share articles and information on different platforms. Rest assured that these widgets do not collect or store any Personal Information from users. They simply provide a convenient way for you to share information without compromising your privacy.

How we use Cookies

JJungles and our partners utilise cookies and similar technologies, such as web beacons and JavaScript, to analyse trends, manage the website, monitor users’ activities on the site, and gather demographic information about our user base. For further information on how we use cookies on our websites and how to customise your cookie preferences, please refer to our Cookie Policy.

Analytics (Third Party) 

We utilise third-party software to gather, compile, and analyse data on our website’s content, users, and their interactions. Our software includes Google Analytics, Google Ads, and social media platforms, among others. The information collected by these tools is anonymous and is used to enhance the functionality and content of our website. In order to track user activity, these third parties may utilise cookies and pixel tags. It is important to note that these cookies are not linked to your personal information, and JJungles does not have access to or responsibility for them.

Do Not Track

The Do Not Track (DNT) setting in your browser is an optional feature that lets you control how advertisers and third parties track your online activities. It’s important to note that we do not employ technology that detects DNT signals from your web browser.

11. Our Policy Toward Children

Our website adheres to the regulations set out in COPPA (Children’s Online Privacy Protection Act), meaning that we do not gather any information from individuals under the age of 13. Our website, products, and services are intended for users who are 13 years old or older. If you discover that your child has shared personal information with JJungles without your permission, please reach out to us at hello@jjungles.com.

12. Privacy Policy Updates

We may update this Privacy Policy periodically. To keep you informed, we will revise the policy with any changes and update the effective date. If there are significant changes, we will provide additional notice, such as through email. By continuing to use the Service after receiving notice, you are indicating your agreement and acceptance of the revised Privacy Policy.

13. Terms and Conditions

We kindly request that you review our most recent terms of service to familiarise yourself with the disclaimers and limits of liability that govern the use of JJungles. Feel free to reach out If you have any inquiries about this Privacy Statement or JJungles data handling procedures, please do not hesitate to contact us directly. You can reach us via email at hello@jjungles.com.

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